On Monday I had the distinct pleasure of speaking to a crowd of about 250 local search marketers at SEMpdx Searchfest in Portland. The audience reaction to my session, entitled "The Dark Side of Reputation Management," highlighted a stark reality out there in the corporate trenches. While nearly every hand in the room enthusiastically shot straight up when asked if they "believed their company should be leveraging social channels," fewer than 10 were actually engaged in social media marketing—let alone proactive reputation management.
Many were concerned with potentially negative results and cited fear of user-generated negativity as a primary factor limiting willingness to venture forth into social media channels. Some had horror stories to tell. Here are key takeaways which emerged from the session—valuable lessons for any search marketer thinking about using social media as a lever for reputation management.
On Monday I had the distinct pleasure of speaking to a crowd of about 250 local search marketers at SEMpdx Searchfest in Portland. The audience reaction to my session, entitled “The Dark Side of Reputation Management,” highlighted a stark reality out there in the corporate trenches. While nearly every hand in the room enthusiastically shot straight up when asked if they “believed their company should be leveraging social channels,” fewer than 10 were actually engaged in social media marketing—let alone proactive reputation management.
Many were concerned with potentially negative results and cited fear of user-generated negativity as a primary factor limiting willingness to venture forth into social media channels. Some had horror stories to tell. Here are key takeaways which emerged from the session—valuable lessons for any search marketer thinking about using social media as a lever for reputation management.
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